DOUBLE STEP RETRACTABLE
(SIZES: ALL — 2-SIDED)
BANNER REPLACEMENT GUIDE
01 - Locate the L-shaped keys to the retractable banner stand.
02 - Remove the silver end cap from one side of the stand (revealing four  holes; two  large holes located centrally—which won’t be used—and two  small holes located on either side, which will be used).
03 - Extend banner all the way out until about 5 inches of the leader material is visible.
04 - (This step may benefit from an extra set of hands.) While banner is fully extended, insert key into the corresponding small outside hole in the base, carefully adjusting the amount of banner that is extended until the inner hole lines up with the outer hole, and the key can be inserted to keep banner from retracting.
05 - Once secured, remove old banner from hook and loop strip on the leader, and reattach the new banner in its place.
06 - Next, remove the rubber ends from the hanging bar at the top of the old banner.
07 - Slide a flat head screwdriver into the pie-shaped hole at the end of the bar and twist. Then run the screwdriver along the length of the bar to release the banner.
08 - Slide the new banner into the bar and use your hands to squeeze the bar closed, locking the banner into place. Then replace the rubber ends of the hanging bar.
09 - Repeat Steps 3 through 8 for the other side.
10 - Once both banners have been changed, remove keys one side at a time and slowly retract the banner into the base. Repeat for the other side.
11 - Reattach the silver end cap.
12 - YOUR DOUBLE STEP RETRACTABLE BANNER STAND IS READY TO USE!
Customer Service personnel are available during our service & support hours (all times Eastern):
- 9:00 AM to 11:00 PM, Monday – Thursday
- 9:00 AM to 10:00 PM, Friday
- 10:00 AM to 4:00 PM, Saturday
You're welcome to contact us by Telephone (1-800-494-5850), Email (email@example.com), Live Chat (using the button located in the top-right on eSigns.com), or Support Ticket.