FAQs - Duplicate Transaction Errors

CMYK Bar

DUPLICATE TRANSACTION ERRORS

A "Duplicate Transaction" can occur when multiple attempts to pay for an order fail within a short period of time.
 
If using Debit or Pre-Paid Card that does not have a mailing address registered for it the attempt to pay using that card may fail.  With these types of cards registering a mailing address for that card with the card company will normally fix the problem.
 
We recommend checking that all required information (any field marked with a red asterisk - *) is present and correct. 
 
If all of the billing information is present and correct, please contact Customer Service at 1-800-494-5850 or via Live Chat during business and support hours (9AM - 11PM Eastern, Monday - Friday, and 10AM - 4PM Eastern, Saturdays) for further assistance.
 
Support personnel may be able to process a payment for you over the phone, and if not, should be able to provide more information about why the attempted payment has failed.
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Customer Service personnel are available during our service & support hours (all times Eastern):
  • 9:00 AM to 11:00 PM, Monday – Thursday
  • 9:00 AM to 10:00 PM, Friday
  • 10:00 AM to 4:00 PM, Saturday
  • You're welcome to contact us by Telephone (1-800-494-5850), Email (cs@esigns.com), Live Chat (using the button located in the top-right on eSigns.com), or Support Ticket.