How to Replace an Uploaded Print-Ready Design:

1. If you've not already done so, please log into your eSigns.com account here:  eSigns    
    
2. Once logged in, please go to the appropriate product page for the sign with the design that you need to change.  As an example, we'll use a 12"×18" Single-Sided Yard Sign:
   
    
3. Select the green Upload File button to open the file upload module.
   
   
   
    
4. In the Project name field of the upload module, please enter the same project name used for the original design, with "- REDO" added on at the end.  In this example, the original project name was Airship & Hangar.  When the "- REDO" tag is added to it, the new project name for the replacement design will be Airship & Hangar - REDO.
   
    
5. After entering the modified project name, please enter any notes or special instructions that may apply to the replacement design by typing them into the notes box located just beneath the Project name field.  (This will be the box showing:  Include any notes or requests to our production team before they process your file... Type here....)
    
6. When any applicable notes have been entered, click the blue ADD FILE button.  That will open your browser's Browse dialog box.  Please use that dialog box to select your replacement file.  When the file has bee selected its name will be shown in the File field, and the Status should appear as Ready for upload.  Next click the blue UPLOAD button to upload your file to our site.  When the upload is complete the Status should show Uploaded OK.  The Upload button will turn grey, and the PROOF button will turn green. 
   
   
    
7. Next, click the green PROOF button to submit your replacement for proofing.  Submitting the file for proofing will automatically change from the file upload module to your My Projects page, with the replacement design at the top of your list.  Please Note that Proofing can take up to one hour to complete during business and support hours (normally proofs take less time than that), but PLEASE DO NOT skip the proofing process. Proofing is REQUIRED when replacing an uploaded design file for an order that has already been placed.
   
   Once the proofing process has completed, you'll receive a "Proof is Ready" email from proofs@esigns.com.  Your My Projects page will refresh itself after 10 minutes, and will change to show that the proof for the replacement design is available (if you've received the "Proof is Ready" email please click the "Refresh page" link located just under the grey PROOF IN PROGRESS box).  To view the proof please click blue VIEW PROOF button.  The text link under that button may also be used.  After your click the button your browser should give you the choice of opening or saving the file.  Either choice will work, but saving the file is recommended if you would like to keep a copy of the proof as a reference, or if you'll need to show the proof to others for review. 
   
   The proof file will open in your computer's default program for viewing JPG (jay-peg) files.  (The exact program used will vary based on the operating system you're using and any 3rd-party software you may have installed.)  If you're happy with the appearance the proof and verified that your file does not require any further changes, click the Approve Proof link.  If you do not like how the proof turned out, especially if the design needs another change, please click Reject Proof and start again with another corrected file.  The example file used in this article was found to be suitable for print.  this is shown in the proof's file name: 1339793_Proof_Print, so we'll approve the proof and proceed to the next step.
    
8. Once you approve the Approve and Reject links will be replaced by the green ADD TO CART button.  You may use the Add to Cart button to add the revised design file to your shopping cart at your convenience.  (If a proof is rejected our system automatically removes it from your My Projects design library.)  Adding the design to your shopping cart will automatically open your shopping cart.  Once the revised design has been added to your cart, STOP - DO NOT proceed any further through the order process. Please contact customer service by phone at 1-800-494-5850, email at cs@esigns.com, or via our online chat to let us know your corrected sign is ready.